Associate, Cloud Engineer

Essential Job Functions:

• Repair and recover from hardware, software, and process failures.
• Provide backup and recovery support and guidance for cloud resources.
• Design, execute, rollout, and evangelize the cloud operating model.
• Additionally, lead in defining standards on tools supporting pipelines with a Security first mindset.
• Coach other engineers in best practices and encourage experimentation.
• Ensure the quality of architecture and design of systems.
• Plan and coordinate reviews and approval of technical deliverables.
• Build and execute unit tests and unit test plans.
• Produce data-based reports on technology risk for senior management.
• Develop infrastructure documentation and technology mappings in compliance with SOPs.
• Monitor progress by maintaining dialogue on work and results.
• Develop installation and monitoring tools for support and operations.
• Work closely with developer teams to create an automated CI/CD pipeline.
• Conduct assessments, build blueprints and roadmaps, build proofs of concept, and write technical points of view.
• Perform audit checks for security, process, and resource compliance.
• Continuously improve patterns, practices, and operational efficiency within the team.
• Contribute to training and customer support activities as needed.
• Communicate fluently with business stakeholders, product managers, researchers, and developers.
• Provide recommendations and technology-based solutions to business requirements
• Provide 1st, 2nd, and 3rd level support to Service Desk and other staff
• Troubleshoots problems, answer hardware and software questions and provide general technical assistance to the firm.
• Create documentation of server systems, operational procedures, topology, and hardware/software inventory
• Maintains and coordinates servicing of all network-connected servers and peripherals
• Provide technical guidance and mentoring of team members, as needed
• Maintain a good working knowledge of all firm infrastructure and applications services
• Maintain asset records
• Document problem resolutions into the appropriate systems
• Troubleshoot, analyze, and resolve system and user problems
• Plan, organize, and coordinate work assignments and prioritize workload
• Provide backup coverage for other Cloud Engineers when needed
• Rapidly deploy fixes to systems in response to newly identified stability and security threats
• Knowledge and understanding of ITIL and SRE
• Other activities as may be assigned by your manager
• Bachelor’s or Graduate’s Degree in computer engineering, computer science, engineering or information systems or equivalent combination of education and experience
• Three to five years related experience
• Fluent in Python, Powershell, and a variety of programming languages, software, and systems
• Strong computing and scripting skills
• Comfortable with Agile practices
• Able to work in an environment using cloud systems
• Familiar with SaaS processes and products
• Experience leading projects
• Excellent communication and interpersonal skills and professional appearance
• Proficiency in backup integrity and recovery coordination along with disaster preparedness planning
• Knowledge of networking WAN/LAN protocols including DHCP, DNS, and WINS
• Self-motivated, with the ability to work in both a team environment and individually
• Knowledge of the relevant computer systems, applications, and equipment to provide customer support of technical terminology, concepts, and applications
• Ability to understand and comply with the relevant department and/or corporate policies, procedures, and guidelines as they pertain to customer support
• Knowledge of relevant commonly-used concepts, best practices, and procedures
• Knowledge of local and remote computer system diagnostic tools
• Strong communication (oral, technical, and written) skills
• Strong analytical ability, good judgment, strategic and multidimensional thinker
• Problem solves using interpersonal relations and diplomacy skills
• Detail oriented and organized
• Strong commitment and dedication to the position and a team player