SurePrep

5-7+ years of professional experience
Information Security Risk Management
Conducting internal audit & IT Security trainings.
Designing, implementing, and maintaining policies, procedures and process related documents
Implement and Manage Information Security Management System
Providing technical and diagnostic support for all hardware/software problems.
Maintaining overall ownership of user’s issue & service ensuring resolution within agreed service levels.
Managing the help-desk system by recording appropriate information for fault incident and resolving the fault from a
remote location or by accessing the user’s desktop.
Managing service requests, software installations, new computer setups, upgrades, etc.
Troubleshooting Network related issues.
Troubleshooting login and domain related issues.
Troubleshooting Operating System and general software related issues.
Recording escalations from employees and notify the IT head on any operational escalations and complaints.
Resolving the queries in accordance with help-desk escalation process.

Jobs

Security Engineer